Aptive Sales and Tech Service Practice Test 2026 – Complete Exam Prep

Being present for every service isn’t required. In practice, customers can authorize access in advance (via keys, lockbox, gate codes, or arranging someone to grant entry), allowing the technician to perform routine visits on schedule even if the customer isn’t at home. The initial visit is usually the time to discuss plans and concerns, but ongoing services often proceed without the customer being present, with clear notes or a service report left afterward. If a visit requires the customer’s presence, that can be arranged—otherwise, the standard approach is to enable access and complete the service as planned.